Our Responses to Covid-19

March 19, 2020

A Message to Boxaroo Customers, Fans, and Supporters,

In an effort to protect our staff and guests, we have made the difficult decision to close our doors through April 7th in accordance with Boston’s current school closure schedule. This is a choice we did not make lightly. At Boxaroo we love nothing more than to be an escape: a place you can go when you are afraid, confused, or desiring to be lost in a world unlike your own. In times like this, these types of journeys and escapes are invaluable. By closing our doors now, we hope to ensure that we will be there for you later. When all of this passes and you are ready to head out for your next big adventure, we hope to see you in one of our rooms.

To guests who have already booked with us, we will be contacting you within the next 24 hours regarding vouchers and refund options. We apologize for any celebrations, gatherings, or special moments that will be impacted by this decision. Please know that we would still love to celebrate your special day with you once we reopen.

If you would like to help support Boxaroo during this time, please feel free to book tickets for April and beyond through our website or pick up a gift certificate that can be used on a future adventure with us!

At the end of the day, Boxaroo exists because of the wonderful people who work with us and an audience that trusts us to treat them to a meaningful immersive experience. If you need to speak with us during this time away we can be reached by either phone (617-249-5280) or email (hello@boxaroo.me). We will also continue to stay active on our social media accounts so if you’re bored feel free to stop by and say hi.

Thank you again for your support, wash those hands, and take care of yourselves. We can’t wait to see you when this is all over!

The Boxaroo team

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March 15, 2020

Hello everyone. We know COVID-19 has been on everyone’s minds, including ours. Here is what we are doing to be prepared and to make sure Boxaroo remains a fun and safe experience for everyone:

  1. Health and safety are our primary concern, both for our guests and our staff. To that end, we have implemented an active disinfectant and cleanliness regime. We hope you understand if each game takes a little more time to reset as we put in the extra effort to clean and disinfect the rooms between every run.

  2. If you feel at all unwell, we encourage you to stay home. We have a generous rescheduling policy that allows you to reschedule your booking any time before the start of your reservation. If you or your guests feel sick or may have been exposed, we’re happy to move you to another time or give you a voucher code to rebook with at your convenience.

  3. As a trial, our Conundrum Museum and The Mystery of the Magician’s Study escape rooms will have the option to be made private when you book 6 or more tickets. Although we think those games play best with 6-8, we acknowledge that some customers will feel more comfortable playing with just their friends and family. Simply make your reservation, then call us at 617-616-8610 or email us at hello@boxaroo.me and we’ll make your booking private. We will continue to closely monitor the situation and will keep everyone updated if our policies change. Thank you for your patronage and understanding.

If you have any questions, you can always reach out to us at

The Boxaroo team

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